Complaints

From time to time it may be that a parent wishes to express concern or make an informal or formal complaint. Obviously the steps that need to be taken would be dependent upon the nature or severity of the complaint.

The first point of contact would be the class teacher. After that there would follow a graded approach involving next the Foundation or Key Stage Leader, then the Deputy Headteacher, then the Headteacher. It would be hoped that any issues would be resolved by this stage but if any parent felt the need to take matters beyond the staff of the school then an approach might be made to a Parent Governor, then the Chairman of Governors and ultimately the Local Authority.

Further information about our Complaints Procedures can be found below.